Last year's AGI doesn't match
The IRS couldn't confirm it's you. We verify your ID instead, so you won't need last year's AGI.
Rejected?
Let's get you accepted.
Last year's AGI, a missing 1095-A, an IP PIN. Whatever the IRS sent back, a tax pro fixes it with you by phone and files it as an authorized IRS e-file provider.
Talking with a tax pro is $0, whether or not you file with us.* If you file, you can pay from your refund.
What code did you get?
Last year's AGI doesn't match
The IRS uses last year's AGI to confirm it's you, and the number didn't match.
How we fix it: we verify your ID and sign the e-file with our own PIN, so last year's AGI isn't needed.
Every rejection has a code. We know them all by heart.
Missing 1095-A
You had Marketplace insurance and the form is missing. With your OK, we get the 1095-A for you.
IP PIN missing or wrong
The IRS needs this year's six-digit PIN. We help you get it on the call.
Dependent already claimed
Someone else already claimed your dependent. We check who qualifies and file the right way.
Your SSN was already used
A return was already filed with your number. We help you protect it and file the right way.
Stuck in tax software
It keeps failing, or wants you to pay for an upgrade. We take it from here.
From rejected to refiled in one phone call.
- 1Call usWe explain why it was rejected, then how we'll fix it.
- 2Verify it's youA secure link for a photo of your ID and your tax documents.
- 3Review and signYou see your refund and our fee, then e-sign.
- 4FiledWe e-file it and send you a link to track your refund.
In our clients' words
From our Google reviews.
I am very satisfied with the experience and will definitely return this year.
Great experience with Nationwide Tax Pro. The process was smooth, professional, and very well explained. I felt confident the entire time. Highly recommended.
You see the price before we file.
Talking with a tax pro about your return is $0, whether or not you file with us. If you do file with us, our fee depends on the forms your return needs. Before anything is filed, your agreement shows your refund, our fee and what you take home. If you're getting a refund, you can choose to pay our fee from it.
*$0 covers talking with a tax pro about your return, whether or not you file with us. If you file with us, your fee depends on the forms your return needs and is shown on your agreement before you sign. Paying from your refund is optional and may include a bank fee.
Call (954) 900-9718Straight answers
Are you the IRS?
No. We're Nationwide Tax Pro, a private tax preparation company and an authorized IRS e-file provider. We're not affiliated with the IRS or any government agency.
Do I need last year's AGI to file with you?
No. Once we verify your identity, we sign your e-file with our own PIN as your tax pro.
How much does it cost?
Talking with a tax pro is $0, whether or not you file with us. If you file with us, the fee depends on the forms your return needs. You see the exact fee on your agreement before anything is filed, and you can choose to pay it from your refund.
When can I reach a tax pro?
By phone, Monday to Friday from 9 AM to 5 PM Eastern. During tax season, January 15 to April 15, we're also open evenings and weekends: Monday to Friday 9 AM to 9 PM, Saturday 10 AM to 8 PM and Sunday 11 AM to 6 PM. The chat is open anytime, and if you leave your number after hours, a tax pro calls you when we open.
How long until I get my refund?
The IRS issues most refunds within 21 days after it accepts your return. You can start tracking yours about a day after we e-file.
Is it safe to send my documents?
Yes. You send them through a secure upload link after signing a consent form. We never ask for documents by regular email, and you should never type your Social Security number in a chat.
Is the chat a real person?
The chat is a virtual assistant that answers common questions any time. When you're ready, a tax pro calls you, or you can call us during office hours.